Privacy Policy
Effective Date: May 11, 2026
Last Updated: May 11, 2026
Player 5 Studio respects your privacy. This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit our website, contact us, subscribe to our emails, book a consultation, purchase a service, or work with us as a client.
This policy applies to Player 5 Studio and our website located at:
For the purpose of this Privacy Policy, “Player 5 Studio,” “we,” “us,” or “our” refers to Player 5 Studio.
By using our website, submitting your information, or working with us, you agree to the practices described in this Privacy Policy.
1. Who We Are
Player 5 Studio is a boutique marketing and content studio serving real estate professionals, small businesses, creators, and influencers across the GTA, Greater Hamilton Area, and Golden Horseshoe.
Our services may include:
Content strategy and planning
Short-form video production
Long-form video support
Photography and visual content creation
Social media management
Website design
Paid advertising support
Brand messaging and content systems
AI-assisted marketing workflows
Because our work often involves communication, strategy, creative production, and business support, we may collect certain personal and business information from clients, leads, collaborators, website visitors, and subscribers.
2. Personal Information We Collect
We only collect personal information that is reasonably necessary for the purposes described in this policy.
The type of information we collect depends on how you interact with us.
Information You Provide Directly
You may provide personal information when you:
Fill out a contact form
Book a consultation
Request a quote
Subscribe to our newsletter
Download a resource
Email, call, or message us
Complete a client onboarding form
Sign a proposal, agreement, or invoice
Participate in a content shoot
Provide files, creative assets, brand materials, or login access
Communicate with us through social media
This information may include:
Full name
Business name
Email address
Phone number
Location or service area
Website URL
Social media handles
Business goals
Marketing needs
Budget range
Project details
Brand assets
Photos, videos, logos, or other creative materials
Testimonials, reviews, or feedback
Billing information
Any other information you choose to provide
3. Information We Collect Automatically
When you visit our website, certain information may be collected automatically through cookies, analytics tools, tracking pixels, or similar technologies.
This may include:
IP address
Browser type
Device type
Operating system
Pages visited
Time spent on the website
Referring website or traffic source
Approximate location
Click behaviour
Form interactions
Website performance data
This information helps us understand how visitors use our website, improve the user experience, measure marketing performance, and make better business decisions.
4. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve functionality, analyze traffic, and support marketing efforts.
Cookies are small files stored on your device when you visit a website. They help websites remember information about your visit.
We may use cookies for:
Website functionality
Analytics and performance tracking
Traffic measurement
Advertising and remarketing
Form tracking
Security and fraud prevention
Improving website content and user experience
You can control or disable cookies through your browser settings. However, some parts of the website may not function properly if cookies are disabled.
We may also use third-party tools such as Google Analytics, Meta Pixel, Google Ads, or similar platforms. These tools may collect information about your website activity and use it according to their own privacy policies.
5. How We Use Personal Information
We use personal information to operate our business, provide our services, communicate with you, and improve our marketing systems.
We may use your information to:
Respond to inquiries
Schedule consultations
Prepare proposals or quotes
Provide marketing, content, website, or advertising services
Manage client relationships
Create content strategies
Plan and execute content shoots
Edit and deliver creative assets
Manage social media accounts
Build or update websites
Run or support advertising campaigns
Send invoices and process payments
Provide customer support
Send newsletters, updates, promotions, or insights
Improve our website and services
Measure campaign performance
Maintain records for business, legal, tax, or accounting purposes
Protect our business from fraud, misuse, or unauthorized access
Comply with legal obligations
We do not sell your personal information.
6. Marketing Communications
If you subscribe to our newsletter, request updates, download a resource, or otherwise agree to receive communications from us, we may send you emails about Player 5 Studio, including:
Marketing insights
Service updates
Promotions
New resources
Business announcements
Content tips
Relevant offers
You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.
We aim to comply with Canada’s Anti-Spam Legislation, which generally requires commercial electronic messages to include sender identification, consent, and a way to unsubscribe.
7. Consent
We collect, use, and disclose personal information with your consent, except where otherwise permitted or required by law.
Consent may be provided in different ways, including when you:
Submit a form
Send us an email
Book a consultation
Sign a service agreement
Provide information during onboarding
Subscribe to our email list
Continue using our website
Provide verbal or written approval for a project
You may withdraw your consent at any time, subject to legal, contractual, or business limitations. Withdrawing consent may affect our ability to provide certain services.
To withdraw consent, contact us using the information listed in the “Contact Us” section below.
8. Client Content, Media, and Creative Assets
As part of our services, clients may provide us with access to photos, videos, brand files, social media accounts, website platforms, advertising accounts, analytics, copy, testimonials, or other creative assets.
We use these materials only for the purpose of delivering the agreed services, unless otherwise approved.
This may include:
Editing and producing content
Designing website pages
Creating social media posts
Preparing paid ad campaigns
Developing strategy documents
Reviewing content performance
Publishing approved content
Managing scheduled posts
Building brand or content systems
Clients are responsible for ensuring they have the right to provide any materials, images, footage, music, testimonials, logos, or third-party content shared with Player 5 Studio.
9. Use of AI Tools
Player 5 Studio may use AI-assisted tools to support certain parts of our workflow, such as content planning, copy development, research support, editing assistance, brainstorming, organization, or workflow efficiency.
AI may be used to help with:
Drafting content ideas
Organizing strategy documents
Refining captions or scripts
Summarizing notes
Improving workflow speed
Supporting creative direction
We do not use AI as a replacement for human strategy, judgment, or creative decision-making. Final work is reviewed and refined by a human before delivery whenever appropriate.
We aim to avoid entering sensitive personal information into AI tools unless necessary for the service and appropriate safeguards or permissions are in place.
Clients should not send highly sensitive, confidential, or regulated information unless it is necessary for the project and has been discussed with us first.
10. Payment and Billing Information
If you purchase services from us, we may collect billing-related information such as:
Name
Business name
Billing address
Email address
Phone number
Invoice details
Payment status
Transaction records
Payments may be processed through third-party payment providers, banks, accounting platforms, or invoicing tools. We do not store full credit card information unless explicitly handled through a secure third-party provider.
Payment providers process your payment information according to their own privacy and security policies.
11. Information We Share With Third Parties
We may share personal information with trusted third-party service providers only when necessary to operate our business or provide services.
These may include:
Website hosting providers
Email marketing platforms
Analytics providers
Scheduling tools
Payment processors
Accounting or invoicing software
Cloud storage providers
Project management tools
Social media platforms
Advertising platforms
Website builders
Contractors, editors, designers, or creative collaborators
Legal, accounting, or professional advisors
These third parties are granted access only to the information required to perform their services.
We may also disclose information if required by law, a court order, legal process, or a government request, or to protect our rights, property, clients, users, or business.
12. Social Media Platforms
Player 5 Studio may interact with users through platforms such as Instagram, Facebook, TikTok, LinkedIn, YouTube, or other social media channels.
If you engage with us on social media, those platforms may collect information in accordance with their own privacy policies. This may include your profile information, comments, direct messages, engagement activity, and platform behaviour.
We are not responsible for the privacy practices of third-party social media platforms.
If you send us a message through social media, we may use the information you provide to respond to your inquiry, discuss services, or manage a client relationship.
13. Advertising and Remarketing
We may use advertising tools such as Meta Ads, Google Ads, or similar platforms to promote Player 5 Studio.
These platforms may use cookies, pixels, or other tracking technologies to show ads, measure ad performance, or build audiences.
This may include:
Showing ads to people who visited our website
Measuring form submissions or conversions
Understanding which campaigns perform best
Creating custom or lookalike audiences
Improving future marketing campaigns
You may be able to control ad preferences directly through the relevant advertising platforms or through your browser privacy settings.
14. How We Protect Personal Information
We take reasonable steps to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.
Safeguards may include:
Password-protected accounts
Limited access to client information
Secure cloud-based tools
Two-factor authentication where appropriate
Internal access controls
Confidentiality expectations for contractors or collaborators
Secure storage of business records
Reasonable administrative, technical, and physical safeguards
No method of transmission over the internet or electronic storage is completely secure. While we take reasonable precautions, we cannot guarantee absolute security.
15. Data Retention
We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
We may retain information to:
Complete active projects
Maintain business records
Comply with tax, accounting, or legal obligations
Resolve disputes
Enforce agreements
Improve future services
Maintain records of consent or communication preferences
When personal information is no longer required, we will delete, anonymize, or securely store it in accordance with reasonable business practices.
16. Accessing or Correcting Your Information
You may request access to the personal information we hold about you. You may also ask us to correct inaccurate or incomplete information.
To make a request, contact us using the contact details below.
We may need to verify your identity before providing access or making corrections.
In some cases, we may not be able to provide access to certain information if doing so would reveal confidential business information, personal information about another person, legally privileged information, or information we are not permitted to disclose by law.
17. Your Privacy Choices
You have choices about how your information is collected and used.
You may:
Decline to provide certain information
Unsubscribe from marketing emails
Disable cookies through your browser
Request access to your personal information
Request corrections to your personal information
Withdraw consent where applicable
Ask questions about our privacy practices
Request deletion of certain information, subject to legal or business limitations
To exercise these choices, contact us using the information below.
18. Third-Party Links
Our website may contain links to third-party websites, platforms, tools, or resources.
This may include links to:
Social media profiles
Booking platforms
Payment tools
Portfolio examples
Client websites
Partner platforms
External articles or resources
We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before providing personal information.
19. Children’s Privacy
Our website and services are intended for businesses, professionals, creators, and individuals who are able to enter into service relationships with us.
We do not knowingly collect personal information from children.
If we become aware that we have collected personal information from a child without appropriate consent, we will take reasonable steps to delete that information.
20. Working With Contractors and Collaborators
Player 5 Studio may work with trusted contractors, freelancers, editors, designers, developers, photographers, videographers, strategists, or other collaborators to deliver services.
When necessary, these collaborators may access limited client information or project materials to complete their assigned work.
We aim to ensure that collaborators receive only the information needed to perform their roles and are expected to handle client materials responsibly and confidentially.
21. Business Transfers
If Player 5 Studio is ever involved in a business transaction such as a merger, acquisition, restructuring, sale of assets, or transfer of operations, personal information may be transferred as part of that transaction.
If this happens, we will take reasonable steps to ensure your information remains protected.
22. International Storage and Processing
Some of the tools and platforms we use may store or process information outside of Canada.
This means your information may be subject to the laws of other jurisdictions where our service providers operate.
By using our website or services, you understand that your information may be transferred, stored, or processed outside your province or country.
We aim to use reputable service providers with appropriate privacy and security practices.
23. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology, legal obligations, or privacy practices.
The updated version will be posted on this page with a revised “Last Updated” date.
Your continued use of our website or services after changes are posted constitutes your acceptance of the updated Privacy Policy.
24. Contact Us
If you have questions about this Privacy Policy, your personal information, or how we handle privacy matters, you can contact us at:
Player 5 Studio
Email: privacy@player5studio.com
Location: Greater Hamilton Area / GTA / Golden Horseshoe, Ontario, Canada
You may also contact us to:
Request access to your personal information
Correct your personal information
Withdraw consent
Unsubscribe from communications
Ask about our privacy practices
Raise a privacy concern
We will make reasonable efforts to respond to privacy requests in a timely manner.